Terms of Use

Welcome to the website https://shop.ecbothk.com/ (hereinafter referred to as the “Website” or “Online Store”) operated by EC Bot Limited (hereinafter referred to as “we”, “us”, “our”, “the Company” or “EC Bot”). Please read the following Terms of Use carefully before using this Website. By browsing, accessing or using this Website, placing an order, or purchasing products, you agree to be fully bound by these Terms of Use (including any updated versions). If you do not agree, please do not use this Website.

1. General Terms and Acceptance

• These Terms of Use constitute a legally binding agreement between you and EC Bot Limited.
• We reserve the right to modify, update or change these Terms at any time. The revised Terms will be posted on this Website and will take effect immediately upon posting. Your continued use of the Website constitutes acceptance of the updated Terms.
• This Website is intended for use only by persons aged 18 or above. If you are under 18 years old, you must use it under the consent and supervision of your parent or legal guardian.

2. Eligibility and Account

• You must provide true, accurate and up-to-date personal information when registering or placing orders.
• You are responsible for keeping your account login credentials secure and are fully responsible for all activities under your account.
• We reserve the right to refuse service, terminate accounts or cancel orders (including in cases of suspected fraud, breach of these Terms or violation of law).

3. Product and Content Information

• Scope: The content provided on this Website includes but is not limited to physical products (e.g. Chinese herbal tea bags, granules, health supplements), digital content (e.g. e-books, learning materials, audio/video content), intelligent questionnaires and recommendation services, science popularization education courses (live or recorded), science popularization consultation/coaching, etc.
• Intelligent Questionnaire and Recommendation Service: Suggestions or content generated through generalized models based on user-submitted information are provided solely as general references for health and knowledge popularization purposes. For limitations and risks, please refer to Section 4 Disclaimer.
• Use of E-books and Digital Content: For e-books, teaching materials, audio/video and other digital content that you have purchased or gained access to, you are granted a limited, personal, non-transferable, non-exclusive license for non-commercial use only. Unless prior written permission is obtained, you are prohibited from sharing, transferring, reselling, uploading, publicly performing, adapting, extracting or otherwise distributing such content. Digital content may be subject to download limits, device binding or Digital Rights Management (DRM) restrictions; you are responsible for ensuring compatibility and technical requirements (device, system, network).
• Course and Group Service Arrangements: Course or group start times, format (online/offline, live/recorded), quotas and instructor arrangements may be adjusted; if the minimum number of participants is not reached, the Company may postpone, reschedule or offer equivalent alternatives. Courses may be delivered through third-party platforms (e.g. video conferencing or learning platforms); you must ensure network and device availability yourself. Unless otherwise expressly permitted in writing, you may not record, video, screenshot, reproduce or distribute course content, materials or other participants’ contributions; if replay recordings are provided, access duration is as stated on the purchase page or in notifications.
• Age and Guardianship: Users under 18 must use the products and services of this Website under the consent and guidance of a parent or guardian.
• Information Accuracy and Updates: We strive to ensure product and service information is accurate, but do not guarantee it is completely error-free. Images, illustrations and actual products/content may differ slightly; course outlines, materials, duration and content may be adjusted for teaching needs or regulatory requirements without prior notice.
• Intellectual Property: All content (including but not limited to text, images, logos, designs, questionnaires and question banks, algorithms, course handouts, teaching materials, audio/video, live/recorded sessions, consultation materials, etc.) is protected by copyright, trademark and other intellectual property laws and belongs to EC Bot Limited or its licensors. Purchase or access does not grant any ownership or sublicensing rights; reproduction, modification, distribution, public communication, sale or commercial use is prohibited without written permission.
• Related Policies: Access periods, download limits, rescheduling and refund rules for digital content and services are governed by the Website’s “Refund and Amendment Policy”, “Privacy Policy” and any specific conditions stated on the relevant product or course page.

4. Orders and Payment

• Placing an order constitutes an offer to purchase; we reserve the right to accept or reject any order (e.g. due to stock unavailability, pricing errors, suspected fraud).
• Prices are displayed in Hong Kong Dollars (HKD), inclusive of applicable taxes (if any), but exclusive of shipping fees (see Shipping Policy for details).
• Payment must be completed using the secure payment methods provided on the Website. An order is deemed accepted only after payment confirmation.
• If a pricing error is discovered, we reserve the right to cancel the order and issue a refund.

5. Intellectual Property and User Content

• By uploading or submitting any reviews, photos or content, you grant us a non-exclusive, royalty-free, perpetual, transferable, worldwide license (including to reproduce, modify, display and distribute).
• You warrant that any submitted content does not infringe third-party rights and does not contain illegal, defamatory, obscene or harmful material.
• You are prohibited from using the Website for any illegal, infringing or disruptive activities.

6. Limitation of Liability and Disclaimer

• Non-medical and Educational Nature: The products, digital content, intelligent questionnaires and recommendations, science popularization courses and group consultation/coaching provided by the Company are for general health and knowledge popularization purposes only. They do not constitute medical or other professional services and do not establish a doctor-patient or other professional relationship. All information and suggestions are for reference only.
• Nature of Educational and Consultation Services: Courses, group consultation/coaching and related suggestions do not replace individualized professional medical advice or treatment plans.
• Professional Consultation Advice: Before using any product or acting on any suggestion, you should consult a qualified physician, Chinese medicine practitioner or other healthcare professional, especially if you are pregnant, breastfeeding, a child, have chronic conditions or are taking medication. In case of emergency or critical condition, seek immediate local emergency medical assistance.
• General Information and Assumption of Risk: Information on this Website is general in nature and cannot cover individual differences or specific circumstances. You bear all risks associated with relying on or using such information.
• No Warranty: To the maximum extent permitted by applicable law, the Website, products, services and digital content are provided on an “as is” and “as available” basis. The Company disclaims all express, implied or statutory warranties, including but not limited to merchantability, fitness for a particular purpose, accuracy, timeliness, completeness, non-infringement, and uninterrupted or error-free operation.
• No Guarantee of Results: Health, learning and experiential outcomes vary due to individual differences (e.g. constitution, lifestyle, compliance, device and network environment). The Company does not guarantee any specific results, improvements or learning outcomes.
• Limitations of Intelligent Questionnaire and Recommendations: Questionnaire results and recommendations are based on user-provided data and generalized algorithmic inference, are for reference only, and are not individualized medical or professional advice. Incomplete or inaccurate data may affect reliability; the Company does not guarantee accuracy or appropriateness.
• Service Availability and Technical Risks: The Website, courses or services may experience delays, interruptions or feature limitations due to maintenance, system failures, third-party platform disruptions, network issues or force majeure. The Company will take reasonable remedial or alternative measures but is not liable for any resulting loss or inconvenience.
• Third-Party Platforms and Links: Courses, meetings or content may be provided via third-party platforms, and the Website may contain links to third-party resources. Such third parties are solely responsible for their content, security, availability and performance; you must comply with their terms and policies when using them. The Company is not responsible for their acts or omissions.
• Product Safety and Allergy Risks: For ingestible or topical products (e.g. tea bags, granules, health supplements), carefully read labels and ingredients, and note any personal allergies or contraindications. Discontinue use immediately and seek medical assistance if discomfort occurs.
• User Responsibility: You must ensure all provided information is true, complete and up-to-date, and you are solely responsible for your actions and decisions, including any taken based on information or suggestions from this Website.
• Limitation of Liability: To the maximum extent permitted by law, the Company shall not be liable for any direct or indirect, incidental, special, punitive or consequential damages (including but not limited to data loss, loss of goodwill, revenue or profit loss, business interruption, personal injury or emotional distress), even if advised of the possibility. If liability is legally imposed, the Company’s total liability to you for any specific product or service is limited to the amount you actually paid to the Company for that product or service in the preceding twelve (12) months.
• Statutory Rights Reserved: Nothing in this disclaimer limits or excludes any rights or liabilities that cannot be limited or excluded under applicable law; if consumer protection laws grant you statutory rights, this disclaimer does not affect those rights.
• Indemnification: You agree to fully indemnify and hold harmless the Company, its affiliates, partners, directors, employees and agents from any claims, losses, liabilities, costs or expenses (including reasonable legal fees) arising from your breach of these Terms, policies or applicable laws, or from your negligence, tort or infringement of third-party rights.
• Priority and Updates: In case of inconsistency between this disclaimer and specific terms on product/course pages, the specific terms prevail. The Company reserves the right to revise or update this disclaimer at any time without notice; updated versions take effect upon posting on the Website.

7. Termination

• We may terminate or restrict your access to the Website at any time, without prior notice (including for breach of these Terms).
• You may stop using the Website at any time.

8. Governing Law and Dispute Resolution

• These Terms of Use are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles.
• Any dispute arising from these Terms or use of the Website shall first be resolved through friendly negotiation; failing which, the parties agree to submit to the exclusive jurisdiction of the courts of Hong Kong.

9. Miscellaneous

• If any provision of these Terms is held invalid, the remaining provisions remain in full force and effect.
• These Terms constitute the entire agreement and supersede all prior oral or written agreements.
• We reserve the final right of interpretation and modification of these Terms without prior notice.

If you have any questions, please feel free to contact us: Email: info@ecbothk.com Phone/WhatsApp: +852 9587 8207